Refunds & cancellations

Before printing starts

You can cancel a personalized book order before printing starts. Contact us with the order reference as soon as possible. We check the printer’s current status before confirming cancellation. A request sent after printing has started cannot stop that production.

For a confirmed cancellation before printing, we refund the affected order to the original payment method. If the canceled order includes digital access, that access may be withdrawn with the refund.

Our happiness guarantee

Not happy with your book? Contact us with your order reference and tell us what went wrong. We will help resolve it with a reprint or a refund. Contact us before returning anything so we can explain the next steps.

Damaged, defective or wrong book

If your book arrives damaged, has a production defect or is the wrong book, contact us with your order reference and a brief description. Photos of the issue and packaging help us resolve it. We will arrange a replacement or a refund for the affected item. You do not need to place another paid order.

Please keep the packaging until we respond, and contact us before returning anything. We will explain whether a return is necessary and how it will be handled. Do not send a return to a printer or an unconfirmed address.

Missing delivery, digital files or incomplete generation

Tell us if a shipment has not arrived, a purchased download is inaccessible or book generation cannot be completed. We will check the order and help recover access or resolve fulfillment. If we cannot supply the purchased item, we will provide a refund for the affected unfulfilled purchase.

Where a shipping delay occurs, you may choose an offered revised date or cancellation and refund in line with the shipping policy and applicable law.

Refund timing

We confirm the refund after reviewing the order and send it through the original payment provider. Bank posting time varies. If a confirmed refund has not appeared, contact us so we can check its status. No part of this policy excludes rights that applicable consumer law gives you.

Contact us

Email hello@giftworthytales.com or open Chat & help to speak with the store owner. Include your order reference when relevant. Please do not send card numbers, passwords or private book links.